TERMS AND CONDITIONS

 

1 – Arrivals / Departures

Check-in: 2.30 pm – 10.00 pm
Check-out: 11.00 pm

 

2 – Booking

Booking must be made y a person of 18 years old and older.
Name, First Name, Company if needed, E-Mail, Phone Number, Address, Zip Code, City of the person who books.
For the Guarantee: a credit card with the same name as the person who books (number, expiration date and the cryptogram).
A pre-authorization can be made.
The non-refundable stays are paid during the booking by credit card, by distance selling, by bank transfer.

 

3 – Cancellation

Up to 2 days without fee.
The day before and the day of arrival, the first night will be charged.
No presentation: The full stay is charged.
The no-refundable stays are non-changeable and non-refundable.

 

4 – Non-refundable periods

Congress, Festivals, Shows, Film Festival, Holidays, Weekend (Friday and Saturday), July and August;
And all periods defined by the hotel without warning.

 

5 – Congress, Festivals, Shows, Film Festival

Booking must be made y a person of 18 years old and older.
Name, First Name, Company if needed, E-Mail, Phone Number, Address, Zip Code, City of the person who books .
To book: 50% is required during the booking (non-refundable) and the balance (non refundable) up to 2 months maximum before arrival.
For the groups or companies, an invoice is made to the order of the group or society.
Warning: no stay can be changed by removing nights or rooms.
Warning: no stay will be validated and maintained (according to the booking defined between the hotel and the client / company / group) if the balance is not paid 2 months maximum before arrival. 50 % already paid will not be refunded.

 

6 – Method of payment at the hotel

Visa - Master card - American Express
Cash (we do not accept billet of 500 €)

We do not accept payment by check.

 

7 – Distance selling

Hotel Festival is authorized by the bank to use one material for distance selling to take payments

 

8 – Litigation

For any contestation, just the French version of our terms and conditions will be in justice.

 

9 – Booking a room at the Hotel Festival,
the customer agrees to comply with these conditions

- Check-in : from 2.30 PM to 10.00 PM (thank you inform reception if you arrive after 10.00 PM otherwise your room can not be guaranteed nor accessible)
- Check-out : 11.00 AM (for late departure, 1 extra night rate).

- On arrival, no access to the room will be accepted without ID or passport (obligatory for foreigners) and credit card as guarantee.
- The customer name on the identity card or passport must be the same as when booking and the same as on the credit card used for payment and guarantee.
- All people in stays (even if it is not them that regulate the stay) must give their identity card or passport on arrival.
- Hotel and rooms are no smoking (including electronic cigarettes). The sum of 300 € will be required to put the room in order.
- Hotel banned unaccompanied minors from their parents.
- Access to rooms is only open to hotel guests. No visitors are allowed in the rooms.
- For stays unpaid or partially paid in advance, payment of stay or the balance is done on arrival and stay is not refundable in case of early departure.

- When The keys to the room on arrival, stay must be fully paid.
- Extra beds are not available.
- Cot (on request and subject to availability).
- Spa (jacuzzi, sauna) open : from 2.00 PM to 7.30 PM, forbidden to minors. Access may be denied in case of breach of the spa settlement.

Extra for 1 pet on request is 12 €. 1 Small pet educated only (max 5 kg). It is forbidden to leave the pet alone in the room. In case of deterioration will be charged a penalty to put the room in order.